untungPrivacy Policy

This page describes what we collect when you use untung and how we keep that data protected. We take your privacy seriously — your personal information is encrypted, stored securely, and used only for the purposes outlined here. We do not sell your data to third parties, and we do not use it for marketing beyond what is necessary to operate your account and comply with local regulations.

Our privacy practices apply to all users of untung, regardless of where you access the platform from. We comply with data protection standards and local regulations in jurisdictions where our services are available. If you have questions about how we handle your data, this page answers the most common ones. For specific concerns, you can contact our support team.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What data we collect on untung

We collect data in three categories: account information, transaction data, and technical data. Account information includes your name, email address, phone number, date of birth, and identity document (passport, national ID, or driver's license). We collect this during account creation and verification. Transaction data includes your deposits, withdrawals, and selections — every bet you place, every payment method you use, and every result. We log this automatically when you use untung.

Technical data includes your IP address, device type, browser, and session timestamps. We collect this to detect fraud, prevent unauthorized access, and understand how you use the platform. We do not track your browsing outside untung, and we do not use cookies for marketing purposes.

How we use your data on untung

We use your account information to verify your identity, process your deposits and withdrawals, and communicate with you about your account. We use your transaction data to calculate your balance, resolve disputes, and detect fraud. We use your technical data to secure your account and prevent unauthorized access.

We may also use your data to comply with legal obligations — for example, if a court orders us to provide information about a specific account, or if local regulations require us to report certain transactions. We do this only when legally required, and we do not disclose more information than necessary.

We do not use your data to profile you, target you with marketing, or sell it to third parties. We do not share your betting history with payment providers, and we do not share your payment information with game providers. Each part of untung operates independently with access only to the data it needs.

Third-party processors and data storage

We use third-party processors to handle specific functions. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive only the information necessary to process your transaction — your name, account number, and transaction amount. Our email provider receives your email address to send account notifications. Our hosting provider stores our servers, which may be located outside your jurisdiction.

All third-party processors are bound by confidentiality agreements and data protection standards. We do not allow them to use your data for their own purposes. If you want to know more about how a specific processor handles your data, you can contact them directly — we provide their privacy policies on request.

Our servers may sit outside your jurisdiction. This means your data may be stored in a different country than where you are located. We encrypt all data in transit and at rest, so even if our servers are accessed, your information remains protected.

Your rights regarding your data

You have the right to access your data. You can request a copy of all the information we hold about you — your account details, transaction history, and technical logs. We provide this within a standard review window, typically 7–14 days. You can request this through your account settings or by contacting our support team.

You have the right to correct your data. If your name, email, or phone number is incorrect, you can update it in your account settings. If you cannot update it yourself, contact our support team and we will help you.

You have the right to request deletion of your data, subject to legal and operational constraints. We may retain some data for compliance purposes (e.g., to resolve disputes or comply with tax regulations), but we will delete everything else. Deletion requests take a standard review window to process.

We at untung believe your data is yours. We collect only what we need, protect it carefully, and use it only for the purposes you expect.

Cookies and tracking on untung

We use cookies to keep you logged in and to remember your preferences (e.g., your preferred language or time zone). These are functional cookies — they make untung work better for you. We do not use cookies for marketing or to track your behavior outside untung. You can disable cookies in your browser settings, but this may affect your ability to use untung.

We do not use third-party tracking pixels, analytics cookies, or advertising cookies. We do not share your browsing data with advertisers or social media platforms. If you see untung ads elsewhere on the internet, they are not based on your personal browsing history on untung.

Data retention and deletion

We retain your account data for as long as your account is active. If you close your account, we retain your transaction history for a standard retention period (typically 7 years) to comply with tax and regulatory requirements. After that period, we delete your data unless we are legally required to retain it longer.

If you request account deletion, we mark your account as closed and delete your personal information (name, email, phone, identity document) within a standard review window. Your transaction history is retained for compliance purposes but is no longer linked to your personal information.

Contact us about privacy

If you have questions about our privacy practices, want to request access to your data, or want to report a privacy concern, contact our support team through your account dashboard. We respond to privacy requests within a standard review window, typically 7–14 days. For urgent concerns, you can also reach out via email or phone — our support team is available in English and Indonesian.

We take privacy concerns seriously. If you believe we have mishandled your data, we investigate and take corrective action. We also comply with data protection authorities in jurisdictions where our services are available.

This privacy policy may be updated from time to time to reflect changes in our practices or local regulations. We notify you of material changes via email or through your account dashboard. Your continued use of untung after an update means you accept the new policy.